Refund policy

We do not offer refunds or returns except in cases where the product is defective, damaged, or incorrect.

Returns

We do not accept returns for change of mind, incorrect ordering, or any reason other than a product defect, damage, or receiving the wrong item.

To report a defective, damaged, or incorrect item, you must contact us within 30 days of receiving your order at support@progymmagnetbag.com and provide:

• Proof of purchase
• Clear photos or videos showing the issue

If your claim is approved, we will provide further instructions.

Items sent back without prior approval will not be accepted.

Damages, Defects & Incorrect Items

Please inspect your order immediately upon receipt.

If your item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue.

✔ If the issue is confirmed, we will process a full refund to your original payment method.

✔ Return shipping costs (if applicable) will be covered by us.

Non-Returnable Items

We do not accept returns or refunds for:

• Sale items
• Gift cards
• Custom or personalized products
• Perishable goods
• Personal care products
• Hazardous materials, flammable liquids, or gases

Exchanges

We do not offer exchanges. If your item is defective or incorrect, a refund will be issued once approved.

European Union – Consumer Rights

If your order is shipped to the European Union, you may have the right to cancel your order within 14 days, as required by applicable law.

This does not affect our policy that refunds are only issued for defective, damaged, or incorrect items, except where a refund is legally required.

Refunds

Refunds are only issued for approved defective, damaged, or incorrect items.

Once approved, refunds will be processed to the original payment method within 10 business days.

If more than 15 business days have passed since approval, please contact us at support@progymmagnetbag.com.